COVID-19 info | OliviasKitchen

Update 17th August 2021:

Last night before level 4. Sorry no KFC, so no Olivia's Kitchen until level 3 :(

We will reopen 4pm the day we move to level 3.

We thank you for your continued support and look forward to firing up our woks and fryers again and feeding your need in the safest way possible (get vaccinated to stop level 4 lockdowns).

Update 14th February 2021:

Back at level 3 :( Let's hope it is for just 3 days...

Olivia's Kitchen will be open so you can order online for contactless pick up and contactless delivery. To help feed your needs we are extending our operating hours to include lunch orders.

Our hours are 4pm to 9pm EACH OF THESE DAYS, with a delivery service from 4:30pm to 8:30pm (limited delivery area).

Our customers can feel reassured that when we are operating again, we will be following all requirements set by the government for our industry, in accordance to Alert Level 3, and we will have strict health & safety protocols in place.

See the following measures we are taking to ensure the well-being of our customers and staff.

Our Customer’s Needs:

- Order online with confidence knowing that we are adhering to physical distancing guidelines and following regimented hygiene protocols; from our staff, to pick up and delivery services, and with our kitchen to our food preparation and handling.

ORDERING PROCESS

- Contactless Pick Up: Customers will be able to order online or via phone. We ask customers to assist us with facilitation in Contactless system by paying online, however, paywave in-store is available. We can not have face to face orders. If you forget to pre-order before heading to our shop, just use you mobile phone and call us from your car. Pick up instructions for customers will be placed on our shopfront. In general, wait for us to call you in and please follow Level 3 social distancing rules.

- Contactless Delivery: Customers will be able to order online or via phone. Again we ask customers to assist us with facilitation in Contactless system by ordering and paying online. Phone ordered deliveries can not be 100% contactless due to not have paywave mobile etfpos- so please use our website. It is true that Uber Eats has a high commission, so if you can assist us being a small business, direct ordering would be much appreciated.

- We have our usual delivery capacity, however delays during the most popular times of 6-8pm can occur. It may take a little longer, but your cooked to order pick up or delivery will still be hot and tasty. If your pick up or delivery meals or experience is anything less than expected please get in touch with us via email liv.lovet@gmail.com or phone 094767086 if you have any queries.

- TIP: we can order ahead of time just let up know your preferred pick up or delivery time. Online, just put the time in the COMMENTS box.

- For the safety of both our staff and customers, we ask that anyone who doesn’t feel well doesn’t come to store. We ask that you simply hold off on getting your Olivia's Kitchen in-store fix until you are well again! (but we can do Contactless delivery). If unsure, please call Healthline on 0800 358 5453

Our Staff:

- Are required to stay at home if they are feeling unwell.

- Are required to wash hands frequently and sanitise several times and hour during service.

- Will be executing meticulous touch hygiene in food preparation, cooking, stacking, bagging and serving.

- Our delivery staff will be sanitising before and after touching your order.

- Where possible, will be required to follow 1m physical distancing guidelines in kitchens; though all staff are in a 'closed work bubble'

- Will be wearing freshly washed uniforms for each day, including aprons.

Our Food preparation areas:

- Will have regimented frequent cleaning with a particular focus on high touch surfaces.

- Food preparation, cooking, stacking and bagging will be mainly touchless, using gloves and utensils.

We thank you for your continued support and look forward to firing up our woks and fryers again and feeding your need in the safest way possible.

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Update 11th August 2020:

Back at level 3 :( Let's hope it is for just 3 days...

Olivia's Kitchen will be open so you can order online for contactless pick up and contactless delivery. To help feed your needs we are extending our operating hours to include lunch orders.

New hours are 11.30am to 9pm EVERYDAY, with a delivery service from 4:30pm to 8:30pm (limited delivery area).

See the following measures we are taking to ensure the well-being of our customers and staff.

Our Customer’s Needs:

ORDERING PROCESS

- TIP: we can order ahead of time just let up know your preferred pick up or delivery time. Online, just put the time in the COMMENTS box.

Our Staff:

- Are required to stay at home if they are feeling unwell.

- Are required to wash hands frequently and sanitise several times and hour during service.

- Will be executing meticulous touch hygiene in food preparation, cooking, stacking, bagging and serving.

- Our delivery staff will be sanitising before and after touching your order.

- Where possible, will be required to follow 1m physical distancing guidelines in kitchens; though all staff are in a 'closed work bubble'

- Will be wearing freshly washed uniforms for each day, including aprons.

Our Food preparation areas:

- Will have regimented frequent cleaning with a particular focus on high touch surfaces.

- Food preparation, cooking, stacking and bagging will be mainly touchless, using gloves and utensils.

We thank you for your continued support and look forward to firing up our woks and fryers again and feeding your need in the safest way possible.

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Update, 13th May 2020:

Back at full speed :)

Open at Level 2 everyday with extended business hours: 11:30am to 9pm

Dinner delivery services from 4.30pm to 8:30pm

Best practise is to phone or place order and pay on the website.

We are maintaining our Level 3 extra cleaning precautions for your safety.

Our Customer’s Needs:

ORDERING PROCESS

- In Shop and Pick Up: Customers will be able to order in shop, online or via phone. We ask customers to assist us with facilitation in Contactless system by paying with paywave if possible. Please remember Physical distancing when picking up. If you have not ordered online - you need to sign in at the door and use the hand sanitiser.

- Contactless Delivery: Customers will be able to order online or via phone. Again we ask customers to assist us with facilitation in Contactless system by ordering and paying online. Phone ordered deliveries can also be paid using paywave mobile etfpos. It is true that Uber Eats has a high commission, so if you can assist us being a small business, direct ordering would be much appreciated.

- We have increased our delivery capacity, however delays during the most popular times of 6-8pm can occur. It may take a little longer, but your cooked to order pick up or delivery will still be hot and tasty. If your pick up or delivery meals or experience is anything less than expected please get in touch with us via email liv.lovet@gmail.com or phone 094767086 if you have any queries.

- TIP: we can order ahead of time just let up know your preferred pick up or delivery time. Online, just put the time in the COMMENTS box.

Our Staff:

- Are required to stay at home if they are feeling unwell.

- Are required to wash hands frequently and sanitise several times and hour during service.

- Will be executing meticulous touch hygiene in food preparation, cooking, stacking, bagging and serving.

- Our delivery staff will be sanitising before and after touching your order.

- Where possible, will be required to follow 1m physical distancing guidelines in kitchens; though all staff are in a 'closed work bubble'

- Will be wearing freshly washed uniforms for each day, including aprons.

Our Food preparation areas:

- Will have regimented frequent cleaning with a particular focus on high touch surfaces.

- Food preparation, cooking, stacking and bagging will be mainly touchless, using gloves and utensils.

We thank you for your continued support and look forward to firing up our woks and fryers again and feeding your need in the safest way possible.

Update, 22nd April 2020:

In light of the government's announcement and in line with the new guidelines set around Alert Level 3, from Tuesday 28th April, Olivia's Kitchen will be open so you can order online for contactless pick up and contactless delivery. To help feed your needs we are extending our operating hours to include lunch orders.

New hours are 11.30am to 9pm EVERYDAY, with a delivery service from 4pm to 9pm (limited delivery area).

Initially, some items on the menu may be delayed with product supply. We appreciate your understanding at this time.

See the following measures we are taking to ensure the well-being of our customers and staff.

Our Customer’s Needs:

ORDERING PROCESS

- TIP: we can order ahead of time just let up know your preferred pick up or delivery time. Online, just put the time in the COMMENTS box.

Our Staff:

- Are required to stay at home if they are feeling unwell.

- Are required to wash hands frequently and sanitise several times and hour during service.

- Will be executing meticulous touch hygiene in food preparation, cooking, stacking, bagging and serving.

- Our delivery staff will be sanitising before and after touching your order.

- Where possible, will be required to follow 1m physical distancing guidelines in kitchens; though all staff are in a 'closed work bubble'

- Will be wearing freshly washed uniforms for each day, including aprons.

Our Food preparation areas:

- Will have regimented frequent cleaning with a particular focus on high touch surfaces.

- Food preparation, cooking, stacking and bagging will be mainly touchless, using gloves and utensils.

We thank you for your continued support and look forward to firing up our woks and fryers again and feeding your need in the safest way possible.

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Update, 26th March 2020:
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We have closed our doors in direct response to the NZ Government’s increased Covid-19 alert level.

We thank you for your continued support, patience and understanding. We will continue to update you via this webpage and facebook.

In the meantime, stay safe and see you soon.

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Update, 24th March 2020:

From 9pm Wednesday 25th March we will close our doors, and turn off our wok :( until such a time when we can reopen. This is in direct response to the NZ Government's increased COVID-19 level 4.

We are all in this together and we will continue to work on different ways we can continue to bring Olivia's Kitchen to you during these unprecedented times. We will continue to update you via this webpage and Facebook.

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